RETURNS & EXCHANGES
PRODUCT RETURN AND EXCHANGE POLICIES
Our goal at Fifth and Ivy is to ensure you are completely happy with your shopping experience.
- We accept returns and exchanges under the following conditions:
- We only accept returns of products that were not on sale, unless a product was defective or damaged or the wrong product was shipped. Purchases made using a percentage-off discount in excess of 15% (i.e. 20% off) will not be permitted for return/exchange.
- You have 18 days from the date the order was placed to return a product, even if it is damaged or the wrong item. Please carefully inspect a product upon arrival to assure that it's what you ordered and has no defects.
- If you're returning a product for any reason, the returned product must be in its original condition free from any wear, tear, washing, damage, or alterations. This includes but is not limited to perfumes, odors, animal hair, stains of any kind (i.e. makeup/deodorant), missing tags.
- If a product is returned for any reason, all original tags must be attached in order for you to receive a refund.
- Please be sure to include your invoice in your return package.
- Refunds are processed upon receipt of the returned merchandise in satisfactory condition and should be credited back to the billing method you used to pay, usually within 7-14 business days. Once a refund request is processed we cannot reverse it, even if your credit card is no longer active.
- We will notify you if goods are returned to us that are not in their original and undamaged condition (including damage during shipment back to us). In that event, you can choose to have the item sent back to you upon your payment of shipping costs. Otherwise, we may discard the item within 10 days of receiving it and you will not receive a refund.
- Fifth and Ivy is not responsible for packages lost or sent to an incorrect address due to customer error. It is the customer's responsibility to provide the correct mailing address. Please review your mailing address before you purchase.
Please note: We cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
To initiate a return or exchange please contact us at email@example.com